Creating an account for VOP
To install Voice Operator Panel (VOP) with PBXnSIP you need to create a user account that VOP will use to register to the PBXnSIP server.
This account will also be used to receive incoming calls, monitor other phones and transfer incoming calls to them.
This account must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.
This account must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ
before using a hard phone.
VOP can only manage and transfer its own incoming/outgoing calls.
However, VOP can also pick-up a ringing (and sometimes established) call on a monitored phone then transfer it to another phone, but this behavior shall not be the regular way to handle calls.
Log to the PBXnSIP admin web interface and select: Accounts > Create.
Select "Extension" as the Account Type, enter a phone number, a First Name, a Last Name, a SIP password, then click on "Create".
For this tutorial we will use the phone number "901" and the SIP password "secret".
Now you need to add the IP address of the PC running VOP to the whilelist of PBXnSIP.
Click on Admin > Settings > Access, add the IP address of the PC then click on "Create".
This is an important step because the PC running VOP can be blacklisted because of the high amount of data transfered when monitoring a lot of phones.
Configuring the account in VOP
The VOP user account at PBXnSIP is now configured, you can now start VOP and configure it through the wizard:
"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the phone number of the PBXnSIP account. ("901" in our tutorial)
"Enter your SIP server host name or address:" - Enter the host/domain name of your PBXnSIP server.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the password of the PBXnSIP account. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter the phone number to dial to reach the voicemail of the VOP account. (it is the VOP phone numer, "901" in our tutorial)
Finish the wizard by entering other information not related to PBXnSIP.
VOP will start and register to your PBXnSIP server.
There is an additional setting that you need to enter in VOP through the Settings window:
Enter the call intercept code "*87$" in: Settings > Account > Call intercept code.
Click on Save and restart VOP.
Populating the directory
You will now need to build the Local directory of VOP with the users/phones at your PBXnSIP server.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
For each user you want to add you need to right-click in the Local directory and select: User > Add.
You can also import all your users/phones from CSV or vCard files by right-clicking in the Local directory and selecting: Directory > Import > File
When you add a new user, phone presence is enabled by default for every phone contact. But you can also enable phone presence manually by right-clicking on any phone contact and selecting: Contact > Presence > Enable.
You should now see all your users in the Local directory with a green phone icon that will change to show the phone status (available, ringing, busy) and if you expand a user you will be able to see every calls on his phone (call direction/state, caller/ee name), you will also be able to intercept/steal any call by right-clicking on the phone (or the call) and selecting: Intercept.
You have now fully configured VOP for your PBXnSIP server.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
If not, please contact us
we will gladly help you.
To learn more about VOP please read our F.A.Q
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