Vodia Tutorial

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If you wish to install, configure and manage our application using the Vodia provisioning please follow the Tutorial here instead.

  Creating an extension for VOP

To install Voice Operator Panel (VOP) with Vodia you need to create an extension that VOP will use to register to the Vodia server.

This extension will also be used to receive incoming calls, monitor other extensions and transfer incoming calls to them.

This extension must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.

This extension must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ before using a hard phone.

VOP can only manage and transfer its own incoming/outgoing calls.

However, VOP can also pick-up a ringing (and sometimes established) call on a monitored extension then transfer it to another extension, but this behavior shall not be the regular way to handle calls.

Log to the Vodia admin web interface and select: Extensions > Add.

Enter the extension number, a First Name, a Last Name, a SIP password, a Web password then click on "Create".

For this tutorial we will use the extension number "901", the SIP password "sipsecret" and the Web pasword "websecret".

  Configuring the extension in VOP

The VOP extension at Vodia is now configured, you can now start VOP and configure it through the wizard:

"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the extension number. ("901" in our tutorial)
"Enter your SIP server host name or address:" - Enter the host/domain name of your Vodia server.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the SIP password of the extension. ("sipsecret" in our tutorial)
"Enter your voicemail phone number:" - Enter the phone number to dial to reach the voicemail of the extension. (it is the extension number, "901" in our tutorial)

Finish the wizard by entering other information not related to Vodia.

VOP will start and register to your Vodia server.

Click on Save and restart VOP.

  Populating the directory

You will now need to set up the LDAP to show the extensions at your Vodia server in the "Local" directory, the contacts of your address book at your Vodia server in the "External" directory.

First you will need to remove the current example Local directory by right-clicking in it and selecting: Directory > Remove.

Then you will need to configure the LDAP settings of your Vodia server in: Settings > LDAP

"LDAP server:" - Enter "ldap://{server_hostname}:2345" where {server_hostname} is the host name of your Vodia server. ("2345" being the default Vodia LDAP port)
"LDAP authentication" - Select "Simple".
"LDAP username:" - Enter "{domain}\{extension}" where {extension} is the VOP extension and {domain} is the Vodia domain of the extension. ("901" in our tutorial)
"LDAP password:" - Enter the Web password of the extension. ("websecret" in our tutorial)
"LDAP picture field name:" - Enter "jpegPhoto".
"Enable presence for all LDAP users:" - Check/Enable the option.
"LDAP users voicemail prefix:" - Enter "8". ("8" being the default voicemail prefix)
"LDAP page size:" - Enter "0".

If (and only if) you are using a Vodia version inferior to 60.1, you also need to configure this:

"LDAP users filter:" - Enter "(|(sn=*)(gn=*))"

Now click on Save and restart the application.

You should now see all your users/extensions in the Local directory with a green background that will change to show their status (Green: available, Yellow: ringing, Orange: busy, Red: do-not-disturb) and you will be able to see every calls (call direction/state, caller/ee name), you will also be able to intercept/steal any call by right-clicking on the user (or the phone) and selecting: Intercept.

Each user will show several clickable contact icons including his phone, voicemail, mobile and e-mail.

You should also see all your address book contacts in the External directory.

You can re-order the directories by dragging their Tabs or create new windows by dropping them in an empty spot.

If you are using a Vodia version inferior to 60.1, the following limitations will apply:

. The address book will not be loaded
. Users with only a first-name will not show
. The users pictures will not be shown
. The users will be missing the following information: company, title, e-mail, mobile.

  Done

You have now fully configured VOP for your Vodia server.

If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.

If not, please contact us we will gladly help you.

  Discovering VOP

To learn how to use VOP please watch our Videos.

To learn more about VOP please also read our F.A.Q

You will learn how to set up many features such as: Hardphone tethering, Outlook, LDAP, CRM, Multi-tenancy, Provisioning and more...