Creating an account for VOP
To install Voice Operator Panel (VOP) with Alianza you need to create a SIP account that VOP will use to register to the Alianza platform.
This account will also be used to receive incoming calls, monitor other extensions and transfer incoming calls to them.
This account must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.
This account must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ
before using a hard phone.
VOP can only manage and transfer its own incoming/outgoing calls.
However, VOP can also pick-up a ringing call on a monitored extension then transfer it to another extension, but this shall not be the regular way to handle calls.
Configuring the account in VOP
When the VOP account is set up, you can start VOP and configure it through the wizard:
"Enter your display:" - Enter the name (caller ID) of the application. (example: "operator")
"Enter your user name:" - Enter the SIP account username.
"Enter your SIP server host name or address:" - Enter the SIP account domain name.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the SIP account password.
"Enter your voicemail phone number:" - Leave the field with its default value.
Finish the wizard by entering other information not related to the Alianza platform.
VOP will start and register to the Alianza platform.
Populating the directory
You will now need to build the Local directory of VOP with the users/extensions at your IP PBX.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
For each user you want to add you need to right-click in the Local directory and select: User > Add.
You can also import all your users/extensions from CSV or vCard files by right-clicking in the Local directory and selecting: Directory > Import > File
When you add a new user, phone presence is enabled by default for every phone contact. But you can also enable phone presence manually by right-clicking on any phone contact and selecting: Contact > Presence > Enable.
You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy, Red: DND). Note: A non-registered phone will show as DND.
You will also be able to intercept a call ringing on an extension by right-clicking on the extension and selecting: Intercept.
You can also add parking slots (for example: "parking_slot_100") and monitor their status, you can transfer a call to a parking slot by drag and droping a call over it, you can retrieve a call waiting on a parking slot by right-clicking on it and selecting: Intercept.
You have now fully configured VOP for your Alianza platform.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
If not, please contact us
we will gladly help you.
To learn how to use VOP please watch our Videos
To learn more about VOP please also read our F.A.Q
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