Broadsoft XSI Tutorial

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If you do not have configured and published the Broadsoft XSI (Xtended Services Interface), please follow the Tutorial here instead.

  Creating an account for VOP

To install Voice Operator Panel (VOP) with Broadsoft you need to create a user account that VOP will use to register to the Broadsoft server.

This account will also be used to receive incoming calls, monitor other phones and transfer incoming calls to them.

This account must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.

This account must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ before using a hard phone.

VOP can only manage and transfer its own incoming/outgoing calls.

However, VOP can also pick-up a ringing (and sometimes established) call on a monitored phone then transfer it to another phone, but this behavior shall not be the regular way to handle calls.

For this tutorial we will use the user ID "901" and the SIP password "secret".

After creating the user (901) you need to add the client application "Busy Lamp Field" to this user.

  Configuring the account in VOP

The VOP user account at Broadsoft is now configured, you can now start VOP and configure it through the wizard:

"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the user ID of the Broadsoft account. ("901" in our tutorial)
"Enter your SIP server host name or address:" - Enter the host/domain name of your Broadsoft server.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the password of the Broadsoft account. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter the phone number to dial to reach the voicemail of the VOP account.

Finish the wizard by entering other information not related to Broadsoft.

VOP will start and register to your Broadsoft server.

To allow our application to receive extensions presence notifications you need to provide our application with a Broadsoft XSI account which has the authorization to monitor the Enterprise or the Group level.

To configure this account in our application, go to: Settings > Account, and enter the following information:

"Presence type." - Select XSI.
"XSI URL:" - Enter the http(s) URL to the XSI server.
"XSI user ID:" - Enter the user ID (including the domain) of the XSI account.
"XSI password:" - Enter the password of the XSI account.
"XSI enterprise:" - Enter the Enterprise name to monitor.
"XSI group:" - Enter the Group name to monitor within the Enterprise. (Optional)

Click on Save and restart VOP.

  Populating the directory

You will now need to build the Local directory of VOP with the users at your Broadsoft server.

You need to right-click in the Local directory and select: Directory > Import > Broadsoft XSI.

Enter the XSI http(s) URL, the XSI account user ID (with domain) and its password then select if you want to import the Enterprise or Group directory.

You can also select if you want to import full phone numbers instead of short extensions.

Then click on Import.

Once done, restart VOP one last time.

You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy, Red: DND) and you will be able to see every calls (call direction/state, caller/ee name).

If you want to be able to pick-up (intercept) a call ringing on an extension, go to the Settings window of the application and enter "*97$" in: Account > Call intercept code. (and click on Save). You will then be able to intercept a call ringing on an extension by right-clicking on the extension and selecting: Intercept.

If you want to be able to park a call on an extension, go to the Settings window of the application and enter "*68$" in: Account > Call park code. (and click on Save). You will then be able to park your current call to an extension by right-clicking on the extension and selecting: Park.

If you want to be able to call an extension in intercom mode, go to the Settings window of the application and enter "*50$" in: Account > Intercom code. (and click on Save). You will then be able to call an extension in intercom mode by right-clicking on the extension and selecting: Intercom.

Note: The Intercom feature requires to configure the "Push To Talk" service at your Broadsoft server and also a target extension that supports this feature.

  Done

You have now fully configured VOP for your Broadsoft server.

If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.

If not, please contact us we will gladly help you.

  Discovering VOP

To learn how to use VOP please watch our Videos.

To learn more about VOP please also read our F.A.Q

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