Creating an account for VOP
To install Voice Operator Panel (VOP) with FusionPBX you need to create an extension that VOP will use to register to the FusionPBX server.
This extension will also be used to receive incoming calls, monitor other extensions and transfer incoming calls to them.
This extension must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.
This extension must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ
before using a hard phone.
VOP can only manage and transfer its own incoming/outgoing calls.
However, VOP can also pick-up a ringing call on a monitored extension then transfer it to another extension, but this shall not be the regular way to handle calls.
Log to the FusionPBX admin web interface and select: Accounts > Extensions, then click on + to add a new extension.
Enter an extension number then click on "Save", then change the default password if you want to.
For this tutorial we will use the extension number "901" and the password "secret".
Configuring the extension in VOP
When the VOP extension is set up, you can start VOP and configure it through the wizard:
"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the extension number. ("901" in our tutorial)
"Enter your SIP server host name or address:" - Enter the host/domain name of the FusionPBX server.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the password of the extension. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter the extension number. ("901" in our tutorial).
Finish the wizard by entering other information not related to FusionPBX.
VOP will start and register to your FusionPBX server.
Populating the directory
You will now need to build the Local directory of VOP with the extensions at your FusionPBX server.
There are two ways to do it:
1. You can manually add every extension.
2. You can import the list of all the extensions at your FusionPBX server.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
If you select (1): For each user you want to add you need to right-click in the Local directory and select: User > Add.
If you select (2): Export all your extensions from your FusionPBX web interface in: Account > Extensions, click on "Export", Select "extension" and either "effective_caller_id_name" or "outbound_caller_id_name" (depending on where the extension name is stored), then click on "Export". Now right-click in the Local directory of VOP and select: Directory > Import > File, then select the exported file. Select "Phone" for "extension" and "Last Name" for "effective_caller_id_name" or "outbound_caller_id_name" then click on "Import".
You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy).
There is one last step to configure if you want to be able to pick-up (intercept) a call ringing on an extension.
Go to the Settings window of the application and enter "**$" in: Account > Call intercept code. (and click on Save)
You will then be able to intercept a call ringing on an extension by right-clicking on the extension and selecting: Intercept.
You have now fully configured VOP for your FusionPBX server.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
If not, please contact us
we will gladly help you.
To learn how to use VOP please watch our Videos
To learn more about VOP please also read our F.A.Q
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