Creating an account for VOP
To install Voice Operator Panel (VOP) with Kandy you need to create a line that VOP will use to register to the Kandy PBX.
This line will also be used to receive incoming calls, monitor other users/extensions and transfer incoming calls to them.
This line must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.
This line must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ
before using a hard phone.
VOP can only manage and transfer its own incoming/outgoing calls.
However, VOP can also pick-up a ringing call on a monitored extension then transfer it to another extension, but this shall not be the regular way to handle calls.
Configuring the extension in VOP
When the VOP line is set up, you can start VOP and configure it through the wizard:
"Enter your display:" - Enter the name of the Kandy user. (example: "operator")
"Enter your user name:" - Enter the user part of your Kandy SIP userID.
"Enter your SIP server host name or address:" - Enter the domain part of your Kandy SIP userID.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the Kandy user's SIP password.
"Enter your voicemail phone number:" - Enter the phone number to dial to check voicemail remotely for the operator (found in the end user web portal).
"Enter the operator hard phone number:" - Leave it blank.
Finish the wizard by entering other information not related to Kandy.
VOP will start and try to register to your Kandy PBX, it will fail because you need to configure the outbount proxy:
Go to the Settings window of the application, then click on "Account", then enter in "SIP server address" one of the following value (without quotes) depending on your location:
. For Kandy USA: "proxy-na.kandy.io"
. For Kandy Canada: "proxy-caec01.kandy.io"
. For Kandy EMEA: "proxy-em.kandy.io"
. For Kandy APAC: "proxy-ap.kandy.io"
. For Kandy UAE: "proxy-ae.kandy.io"
Then click on Save and restart.
Populating the directory
You will now need to build the Local directory of VOP with the users at your Kandy PBX.
There are two ways to do it:
1. You can manually add every user.
2. You can import the list of all the users at your Kandy PBX.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
If you select (1): For each user you want to add you need to right-click in the Local directory and select: User > Add.
If you select (2): Export all your users in a CSV file from the KBS Admin portal (on the KBS Admin Portal, access the Subscriber list under Fulfillment, and click on the download button to get a CSV file export). Then right-click in the Local directory of VOP and select: Directory > Import > File, then select the CSV file. For each field (e_firstName, e_lastName, e_mobileNumber, e_homeNumber, e_directoryNumber) select the corresponding information type (First Name, Last Name, Mobile, Home, Phone) then click on "Import". Finally select Yes to enable presence when asked.
You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy).
Note: Due to a currently missing feature at Kindy the initial status of each user will start as gray and will change when there will be a status change of the user.
There is one more step to configure if you want to be able to pick-up (intercept) a call ringing on an extension.
Go to the Settings window of the application and enter "*31$" in: Account > Call intercept code. (and click on Save)
You will then be able to intercept a call ringing on an extension by right-clicking on the user/extension and selecting: Intercept.
And if you want to be able to park a call to a phone:
Go to the Settings window of the application and enter "*26$" in: Account > Call park code. (and click on Save)
You will then be able to park your current call to a phone by right-clicking on the user/extension and selecting: Park.
And finally if you want to be able to call a phone in intercom mode:
Go to the Settings window of the application and enter "*50$" in: Account > Intercom code. (and click on Save)
You will then be able to call a phone in intercom mode by right-clicking on the user/extension and selecting: Intercom.
You have now fully configured VOP for your Kandy PBX.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
If not, please contact us
we will gladly help you.
To learn how to use VOP please watch our Videos
To learn more about VOP please also read our F.A.Q
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