Vodia Provisioning Tutorial



For the provisioning to work you need to use Vodia version 60.1 or later.

If you wish to install, configure and manage our application without using the Vodia provisioning please follow the Tutorial here instead.


  Creating an extension for VOP


To install Voice Operator Panel (VOP) with Vodia you need to create an extension that VOP will use to register to the Vodia server.

This extension will also be used to receive incoming calls, monitor other extensions and transfer incoming calls to them.

This extension must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.

This extension must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ before using a hard phone.

VOP can only manage and transfer its own incoming/outgoing calls.

However, VOP can also pick-up a ringing (and sometimes established) call on a monitored extension then transfer it to another extension, but this behavior shall not be the regular way to handle calls.

Log to the Vodia admin web interface and select: Extensions > Add.

Enter the extension number, a First Name, a Last Name, a SIP password, a Web password then click on "Create".

For this tutorial we will use the extension number "901" and the Web pasword "websecret".


  Installing and configuring VOP


First you need to download the specific VOP installer, created for the Vodia provisioning, from this link and execute it on the computer(s) where you want to install VOP.

After the installation you will start VOP and see a window which will ask you to enter the following information:

"Server:" - Enter the URL to the Vodia server. ("https://host.domain.com" for example, be sure to enter the full URL including "http(s)://")
"Username:" - Enter the extension number. ("901" in our tutorial)
"Password:" - Enter the web password. ("websecret" in our tutorial)

IMPORTANT: For the URL, be sure to use the "host.domain.com" of the Vodia domain to which belongs the extension. Do not use an IP or Vodia will not find the extension and the provisioning will not work.

Then click on "OK" and you are done.

The application will automatically do all the following things:

. Save the information (server, username, password) to an encrypted file to not ask them again. ("VOP.inf" filename)
. Connect and authenticate to the Vodia server.
. Download its configuration, with everything already set up, and save it to an encrypted file. ("VOP.cfg" filename)
. Download and show the extension directory with all the extensions monitored. ("Local" directory)
. Download and show the address book directory. ("External" directory)
. Import and show the Outlook contacts. (when Outlook is installed/detected)
. Register to the Vodia server and become ready to receive incoming calls.

All of this will be done without having to configure anything at the Vodia server.

You should now see all your extensions in green (Green: Available, Yellow: Ringing, Orange: Busy, Red: DND).

You can now receive and transfer incoming calls using a simple drag and drop of the calls to the extensions, and you can also pick-up a ringing call on a line by right-clicking on it and selecting: Intercept.

When started again, the application will not ask for any information (unless the Vodia server rejects its authentication) and it will refresh its configuration and directories.

If the Vodia server is unreachable the application will automatically start with the configuration and directories previously downloaded and saved.


  Managing VOP


The phone (VOP) is automatically attached to the extension.

To achieve this VOP automatically generates, for each computer, a MAC address (starting with 26) which is within a reserved range of locally administered MAC addresses that can not exist in a live network.

If for some reason you want to force VOP to forget and ask again for the Vodia server URL, the extension number and web password, just delete the file "VOP.inf" in the installation folder. When you do this VOP will also generate a new MAC address, be sure to delete/unlink the previous one from the extension using the Vodia web interface. Likewise you can delete the file "VOP.cfg" to force VOP to download its configuration again.


  Done


You have now fully configured VOP for your Vodia server.

If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.

If not, please contact us we will gladly help you.


  F.A.Q


To learn more about VOP please read our F.A.Q

You will learn how to set up many features such as: Hardphone tethering, Outlook, LDAP, CRM, Multi-tenancy, Provisioning and more...